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Refund Policy

Last updated: 20th January 2026

 

This Returns & Refunds Policy applies to purchases made from https://littledragonstore.com, operated by Dragon6886 Pty Ltd (“we”, “us”, or “our”).

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to:

  • A replacement or refund for a major failure, and

  • Compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Change of Mind Returns

We do not offer refunds or returns for change of mind, including:

  • Ordering the wrong item

  • No longer wanting the product

  • Finding the product cheaper elsewhere

Unless required by law, change-of-mind returns are not accepted.

3. Faulty, Damaged, or Incorrect Items

We will offer a refund, replacement, or repair if:

  • The item is faulty or defective

  • The item is damaged during transit

  • You received the wrong item

To be eligible:

  • You must contact us within 7 days of receiving your order

  • Provide proof of purchase

  • Provide photos or evidence of the issue where applicable

4. How to Request a Return or Refund

To request a return or refund, please contact us at:

📧 support@littledragonstore.com

Include:

  • Your order number

  • A description of the issue

  • Photos (if the item is damaged or faulty)

We will review your request and respond as soon as possible.

5. Return Conditions

If a return is approved:

  • Items must be returned in original condition where possible

  • Items must not be used, altered, or damaged (unless faulty)

  • We reserve the right to refuse returns that do not meet these conditions

6. Return Shipping

  • If the return is due to a fault, damage, or error on our part, we will cover reasonable return shipping costs.

  • If return shipping costs are not required by law, they may be the responsibility of the customer.

7. Refund Processing

  • Approved refunds will be processed using the original payment method, where possible.

  • For bank transfer / PayID payments, refunds will be issued via bank transfer.

  • Refund processing times may vary depending on your bank.

8. Non-Returnable Items

Unless required by law, we do not accept returns for:

  • Items that have been used or damaged after delivery

  • Items returned without prior approval

  • Clearance or final sale items (if applicable)

9. International Orders

For international orders:

  • Customs duties, taxes, and fees are non-refundable

  • We are not responsible for delays or losses caused by customs authorities

10. Contact Us

If you have any questions about this Returns & Refunds Policy, please contact us at:

📧 support@littledragonstore.com

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